Resources and Support Additional information and support ResourcesCollapsed For additional information, you might the following resources useful: A Suppliers perspective: A Day in the life of… A quick overview of supplier engagement on the Ariba Network View Video Participating in an RFI or RFP on the Ariba Network A step-by-step tutorial on participating in sourcing events View Video Additional education materials can be accessed from the Supplier Education Materials Portal and also the Ariba Network Supplier Training Portal . Supplier Risk Questionnaire: Access and Sharing SupportCollapsed To access support for all sourcing events: Reach out to your Coles Event Administrator Check the self-help resourcing and access the following support channels from the Help Centre within the Ariba Network: Request a call-back by completing a web form Chat with a ‘Live Agent’ Contact event support by phone (only available within the last 60 minutes of an event) Email Coles GNFR Procurement Team To access support for transacting with Coles: Enterprise account suppliers can access dedicated support from Ariba via the Help Centre within the Ariba Network. The Ariba Help Desk will provide the following: Access support General functional and technical support Trading relationship acceptance and support with the linking of accounts Support with integration and hosted catalogues All suppliers can email the Coles Ariba Help Desk with any process, functional or technical support in relation to the Ariba Network. The Coles Ariba Help Desk will provide the following: Support with profile set-up, managing users, notification preferences and navigation Account registration Order confirmation, invoice and credit memo submission Application errors Please ensure you provide a contact number in the email so our team can call you if necessary. Our team will Endeavour to respond to your query within 24 hours.
